Who's that knocking on my door?

A door to door sales person? Fed Ex/UPS? Your neighbor? The mailman?

Maybe, just maybe, it's your mortgage company/servicer with a possibility to save your house. Wait a second, "Why would a mortgage company/servicer want to help you stay in your home?" you ask.  You probably thought banks want to foreclose??? Not at all my friends, not at all.

Banks are in the business of loaning money, not in owning homes. With all the new government programs available to homeowners today, banks are trying harder than ever to keep people in their homes. One of the ways they do this is to hire Home Retention Consultants (HRC).

An HRC works for Titanium Solutions, a company hired by your mortgage servicer that specializes in sending people (yes, live people!) out to mortgagors in trouble with the express intent of having a conversation with you about the possibilities available to stay in your home. HRC's will come to your front door to discuss these options; if there has been no response to previous attempts of communication through letters or phone calls. Your mortgage servicer will always send a letter ahead of time notifying you that the HRC will be stopping by soon, this letter may even come from Titanium Solutions themselves.

If you're not home when an HRC rings your door bell, they will either leave a letter or business card behind with local contact information of the HRC that stopped by. If you are home and don't answer for whatever reason, the HRC will still leave this letter or business card behind. The HRC will attempt contact with you over the next several days, maybe even a week, as their main goal is to have this face to face conversation with a distressed homeowner. I ask you to please, take the time to call this HRC and arrange a time for their return so that they can discuss the possibilities your mortgage lender/servicer has to offer. An opportunity to save your home is worth much more than the cost of the embarrassment of answering the door in your robe to speak to a stranger. Most of the time, they will not be able to discuss the opportunities over the phone and need to speak to you face to face (for verification purposes as they can only speak with the person on the mortgage), and thus will make multiple attempts to reach you. So, the next time your door bell rings, do not hesitate to answer the door as it could be just the solution you were hoping for to keep your home. If you do find a letter or business card on your door, feel free to call the HRC to let them know when you’ll be home next. Because of privacy laws, an HRC is not allowed to discuss anything regarding your account to anyone for any reason and thus your information is safe. If you are in the process of bankruptcy or are not interested in staying in your home, all you have to do is state this and they MUST leave you alone. Keep in mind that an HRC will never ask for money or collect mortgage payments from you. If this person does, let them know you’re not interested as this is a scam and these people do not work for Titanium Solutions or your mortgage lender/servicer.

If you have any questions about this or other foreclosure rumors/facts, do not hesitate to contact me as I’ll be happy to answer them.